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We have a 100% Satisfaction Guarantee return policy. We stand by our products. If you are not fully satisfied at any time with your purchase, simply return the item and we will issue you a full refund. No questions asked. Shipping and handling is non-refundable.
Please contact Customer Care at 1-800-456-5835 or e-mail Customer Service to arrange a return.
This page outlines the details of our returns policy rules and exceptions:
Heirloom Gardener Shopping does not accept returns of the following items:
Any product missing the serial number or UPC.
Grocery products and Gourmet gift baskets.
Partial Refunds will be issued for the following items:
Most items that are returned more than 30 days after delivery.
Any item that has obvious signs of use.
Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened/taken out of its plastic wrap. (If you discover that the item is defective after the package is opened, a full refund or replacement will still be granted.)
Any item not returned in the condition it was received.
To find out more about how refunds are calculated, visit our refunds page.
Orders that were delivered more than 30 days ago will not appear in the list of orders eligible for return in our online Returns Center. Such an order will receive only a partial refund if you do choose to return it. If you still wish to return it, be sure to include the packing slip in the box, and ship the order to:
If you received a faulty item and need to exchange it for the same item, call Heirloom Gardener Shopping Customer Service at 1-800-456-5835 to request a replacement. You do not have to wait for us to receive the original item before placing the new order.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.