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Placing an order with Heirloom Gardener is easy. There's no need to create an account first. You automatically create an account when you place your first order online.
Here are the steps you need to follow to place an order:
First you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of our site. You will also find links to browse lists in the top navigation bar of each page. When you find an item that interests you, click the title or name of the item to see its product detail page. Here you will find more information about the item, including related items.
If you want to order an item from Heirloom Gardener Shopping, click the "Add to Cart" button on the item's product detail page. Once you've added an item to your Shopping Cart, use the cart's right navigation bar or the "Continue Shopping" button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Shopping Cart link at the top of every page of our Web site.
Take a moment to review all of the items you've placed in your Shopping Cart. When you're ready to place an order for everything in your Shopping Cart, click the "Proceed to Checkout" button. You will be taken to the first page of the order form.
The instructions below outline each step of our online order form. If at any point you encounter difficulty or receive an error message, please consult our troubleshooting tips.
If you are a Returning Customer enter in your e-mail address and click "Sign In," or indicate that you are a new customer by clicking the "Create New Account" button. (Keep in mind that the e-mail address you provide here will be the only e-mail address to which we can send information about subsequent orders.)
Tell us where you would like to ship your order, and let us know if any of the items are to be gifts. If you are shipping to a post office box, please enter the words "PO BOX" before your box number to ensure that the order is delivered by the U.S. Postal Service.
Consider how quickly you would like to receive your order, and choose a shipping method.
We will estimate shipment dates for you on the order form, just before you submit your order. You will see estimated shipment and delivery dates in the e-mail we send you to confirm your order.
If there is more than one item in your order, you will be given the following options:
If you choose the first option, we'll consolidate your items into the fewest shipments possible. We'll show you the minimum number of shipments needed to complete your order. If you choose the second option, we will ship items to you as they become available, beginning with those already in stock. You'll be charged a per-shipment fee for each shipment. Read more about shipping preferences.
The shipping charge for your order will be displayed on the order summary page just before you submit your order.
Choose a password for your account so that when you come back to Heirloom Gardener Shopping in the future, you can use the same shipping address and method of payment you provided during the first order. You will also be able to use your password to make changes to your order and account information. Make sure you write your password down somewhere so that you remember it the next time you place an order.
Next, let us know how you would like to pay for your order. We accept American Express, Discover, MasterCard, or Visa credit cards. All orders must be prepaid. If you're paying with a credit card, enter the number without spaces or dashes.
Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the Place Your Order button to submit your order. Once you place your order, we will send you a confirmation e-mail message. We will send you another e-mail message at the time of shipment.
If you would like to review or change something about the order you placed before it enters the shipping process, click the Your Account link at the top of most pages on our site. Here you will be able to change the particulars of your order without having to contact us.